RETURNS AND CANCLLATIONS
CANCELLING AN ORDER OR PART OF AN ORDER
If the customer changes the mind after placing an order, can cancel the order (or part of the order) within 03 (Three) days of the order confirmation
While processing the refund on the amount paid by the customer, a cancellation fee of 5% will be applied, only till 3 days of confirming Order.
If there is shortage of any product or material Then, we shiva designing studio has full rights to cancel the order. In this case we will Refund the amount within 15 working days with your confirmation.
RETURNING AN ITEM
WHAT’S ELIGIBLE FOR RETURN?
Return requests raised shall be accepted within one day of assembly or delivery (whichever is later). Return requests raised after 01 (One) day, but within 04 (Four) days, will be accepted under the following reasons:
If you(customer) are being delivered by a product which is in damaged condition.
Customers can do choose not to return the product In the case of minor damages (like chip-off/peel-off/scratch , torn stitches on carpets or upholstery) and instead the customer can request a carpenter service from ShivaDesigningStudio.com to fix the damage.
If you are delivered with a defective product. A fault in manufacturing results in unfortunate defect, which hampers the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used in the product, like appearance or texture (especially for solid wood products) are not defects.
Difference – If you are delivered with a product which is different (in colour, shape or dimension ) from the product image on our website.
Missing – If you are delivered with a product which is incomplete or has any components missing.
After Deducting 5 % a refund will be initiated in case of cancellation of Product Order or within 3 Days of placing the order. Post the 3 Days window, as a restocking fee 25% of the order value will be charged from you. After 8 Days of order or Post-delivery/installation (as applicable), 100% of the order value will be charged from you on cancellation. As all the Products are manufactured as per Order.
For any questions or clarifications relating to the item, feel free to contact our Customer support on +91 8401423605, +91 9998746661
Understanding Your Product:
Accessories shown with in the image are meant for representation purposes only, and aren’t part of the actual item.
Following on the footsteps of several generations of accomplished artisans, Skilled craftsmen meticulously creates furniture products having intricate and painted by hands details. There’s an opportunity of slight differences between the image and the actual product as each bit of such furniture are unique.
Placing An Order:
In order that there’s no problem in getting the item inside at the time of delivery, before buying please check the size of your entrance/door to your premise. In such a situation, we’ll not be be ready to accept return or cancellation requests. No assembly is required in Certain items and may be used as-is. Please check the item details for this. The carpenter visits are going to be scheduled, wherever we assist with assembly.